Once you have decided to put a pool in, the very first and vitally important decision you'll have to make is deciding on a pool builder or company to install it.
When it comes to cost, a swimming pool is priced at the higher end of the home improvement scale so, you should take the time to find someone who is trustworthy and reputable to install your pool. We’ve compiled some helpful tips on what to look for in a pool company to help you find the perfect one!
Click here for mistakes to avoid when planning your pool purchase!
How much experience do they have installing the kind of pool you want?
When it comes to permanent swimming pools there are three main options, and they are concrete, vinyl liner and fibreglass pools. Generally, pool companies specialise in building one type of pool, they don’t offer different options so, before choosing a pool builder, make sure they build the type of swimming pool you want for your home. The pool builder should also have plenty of experience building the pool type you want on various landscapes. Not all backyards are flat and easy to install a pool on, so the pool builder needs to have the necessary skills to be able to build a pool on less-than-ideal blocks. Even if your backyard is straightforward, hiring someone with a lot of experience can reassure you that if an issue were to arise during your install, they’ll know how to handle it and still produce a spectacular pool at the end of the day.
Look at their online reviews and testimonials
One of the easiest ways to get a gauge of whether the company does a good job or not is by checking their online reviews and testimonials. Nowadays, people use online reviews to provide feedback on their experience with a company, and people aren’t afraid to hold back when using this platform to express their gratitude or disappointment. For you, as a potential customer, it can give you unbiased information and it can help you to make an informed decision. Another way to find a great pool builder is by getting a recommendation from someone you know. A pool builder that takes pride in their work will have no qualms in giving you ample references or examples of previous work they have completed. You can also check online to see if there have been any complaints made against the company. Not all pool companies have been in business for decades, so they may not have a plethora of references to offer but, it’s a good idea to follow up on the ones they provide you with.
Are you happy with the job they did?
Were there any delays?
Is there anything you weren’t 100% satisfied with?
Are they a reputable company?
Did they show up on time?
Were there any additional costs along the way that you weren’t expecting?
Would you hire them again?
Reputable pool companies should have the following:
A landline phone number – see ours here
A physical company address
A website
Insurance
Generous warranties on their pools
A skilled team that is registered and licenced
SPASA membership – This means they have been recognised for their high standards of work
The price
Once you have decided on the pool style, size, and additional features you want to add, you should ring around to get a few quotes. For many, the cost is a huge deciding factor and while it might be enticing when someone offers you a drastically lower quote if you do decide to go down this route, proceed with caution. They should meet the standards mentioned above and ensure they have a good warranty on their pool and installation. If they don’t, the pool may not be up to standard, and you may be out of pocket for costly repairs. Taking the time to research the different companies in the beginning, can prevent issues arising later. When you’ve found a quote you’re happy with, make sure it is an all-inclusive quote and the price is fixed, not subject to change. If it is subject to change, you may be expected to pay for additional things along the way. Your pool builder will give you a contract which you should read back to front. Once the two of you have signed it, the document is legally binding. You can refer to this document if any disputes arise during construction. Make sure you have your contract completed before your pool starts being built.
Do they communicate well?
Your pool builder must be good at communicating. Having to deal with someone who lacks communication skills can see you frustrated and worse, with a pool you are not happy with. You will need to have a lot of conversations throughout the building process to ensure the pool builder has a clear idea of what you want, and they should be willing to answer any questions you have. On your initial meeting with the pool builder, ask them if they will update you during the pool build. Remember, pool builders will be at your place for a week or more, so make sure they are accomodating and approachable from the get-go.
Pool companies that take care of the entire build themselves are typically better at communicating as they have the same workers that are across what’s happening rather than hiring contractors for just a day. If the company outsources workers make sure they are regular contractors and that they are qualified.
Do they take care of the paperwork side of the pool build?
Having to organise council permits and approvals can be an overwhelming process for those who have never done it before. Reputable companies should be doing this for you, they do it every day and know what needs to be filled out and sent off to get them back fast. Experienced pool builders are across the pool fencing laws in your area and will ensure that your pool fence is compliant upon completion of your pool build.
Do their pools and installation come with a warranty?
If a company offers a generous warranty on their pools and the installation, this can give you added assurance that they’ll do a satisfactory job. Those that do substandard work aren’t going to be eager to give out extensive warranties on their work. Having a lengthy warranty covers you if anything unforeseeable happens to your pool.
Red flags to look out for
Requests a cash payment.
Asks you for a lump sum upfront.
Quotes you considerably lower than their competitors.
Pushing you to make decisions.
Doesn’t have a professional look or communication skills.
Investigating the various pool builders in your area ensures you are getting the best pool for your hard-earned money. A swimming pool is an investment, and you want years of hassle-free swimming, not ones full of stress. Our team here at Barrier Reef Pools Perth have decades of knowledge and experience under our belts, and we pride ourselves on engineering world-class swimming pools and spas. If you have any questions, get in touch today!
